Tag Archives: lessons learned

Classic frugal mistakes newbies make

I’ve learned a lot of lessons and made plenty of mistakes over the years. If you don’t do it right, frugality can actually end up costing you money or alienating people around you.

Here are some common frugal mistakes. Some of them I’ve made myself, some of them I’m seen others make, but all of them offer important lessons about frugal living.

1. Buying something just because it’s on sale.

It’s easy to get caught up in the mark-down of a sale item. If an item’s regular price is much higher than the sale price, it’s tempting to convince yourself that it’s a good deal. But if you don’t really need the item — if you’re only buying it because it’s marked down — then you’re actually losing money. Just because the item is 50% off doesn’t necessarily mean you can’t find it cheaper somewhere else, either. This is particularly important to remember as we head into the major post-Thanksgiving, pre-Christmas sales.

2. Compromising quality for a lower price.

I’m not talking about the subtle quality difference between name brands and generics. Most frugal folks don’t even notice a difference in that case. I’m talking about buying junk to save money. I learned this lesson the hard way when I bought ink cartridges through an online retailer, and they didn’t work. I ended up getting a refund, but the point is that I wasted a lot of time and energy on junky cartridges to save only a few dollars.

The tricky part is that it’s hard to know whether you’re buying junk or not until you’ve tried it. The best you can do is educate yourself on products and their low-cost alternatives, seek out reviews, and try to be sure you’re getting quality products at a low price. In the end, though, it takes a lot of trial and error to find a balance between quality and price. Make sure you’re not gambling on big ticket items, though.

3. Not budgeting for surprises or irregular expenses.

I love zero-based budgeting. The only problem is that it’s very easy to assign all of your income to various expenses without leaving room for irregular expenses like oil changes for the car, haircuts, or gifts. These are expenses that don’t qualify as emergencies, but don’t really fit anywhere in the monthly budget. I’ve only been sticking to a budget for about three months now, but every single month something comes up that I wasn’t expecting or that I forgot to add.

I handle it by planning for certain expenses, like car maintenance and haircuts, by putting aside a few dollars every month. I also try to leave about 5% of our income for “miscellaneous expenses.” This doesn’t always work out, but it’s a good goal to strive for. If you don’t use the money by the end of the money, throw it into savings or debt.

4. Being “cheap.”

There’s a big difference between being frugal and being cheap. To me, the difference is in the effect your behavior has on others. Frugality should never come at the expense of others. The most obvious examples of cheap behavior are stiffing a good waiter to keep a restaurant bill low or showing up to a dinner party empty handed to avoid spending money on a bottle of wine or dessert dish. There’s a good reason that cheap has a such a negative connotation.

Besides, the way I see it, frugality is a fun game. I’m constantly challenging myself to find clever ways to live well and give more to the world around me without spending a lot of money. Being cheap is cheating. Where’s the fun in that?

5. Depriving yourself.

The most important lesson I’ve learned is that frugality is a lot like dieting — if you’re too extreme, you’re probably not going to succeed. Frugality isn’t about deprivation. There are certainly sacrifices involved, but it’s important to make sure you’re not completely depriving yourself of the little things in life that makes you happy. For me, that means treating ourselves to a restaurant meal once a month, budgeting $50 a month for entertainment, and finding frugal ways to continue our favorite hobbies.

A fabulous, frugal (free!) date

Tonight, Tony and I wanted to get out of the house, but our budget is pretty tight this month. Armed with some coupons, we headed out to have some fun without spending any money.

First, we headed to the mall where I redeemed a coupon for a free pair of underwear from Victoria’s Secret. Honestly, I haven’t made a charge on the card in probably close to a year (other an $2 and some change to buy some mascara purchased with a $10 off coupon. Long story short, I had to use the card to redeem the coupon). They just keep sending me coupons for free stuff. It’s a-ok with me! I rarely have to spend a dime to redeem the coupons, and when I do it’s just a dollar or two for some underwear, makeup, or lotion. Fine by me.

I also planned to redeem a coupon for a free diffusor starter set from Bath and Body Works that’s been floating around the frugal blogosphere. I first saw it at BeCentsAble, I think (linked above). Unfortunately, when I clicked on the link to print the coupon today, I got a message that said the offer was expired. Bummer, especially since the coupon wasn’t supposed to expire until next month! Lesson learned – from now on I’ll print the coupons right away when I see something good!

Finally, we stopped by Barnes and Noble where we browsed some books and redeemed this coupon for a free coffee at the Barnes and Noble Starbucks cafe that I picked up at Nothern Cheapskate and Sense to Save.

We had a great night, and we didn’t spend a single cent! I love frugal dates. :)

123InkJets update

Just wanted to give you a quick update on my experience with returning defective printer cartridges to 123InkJets.

Last week, about three weeks after my initial request for a refund, the money showed up in my account. I was relieved since I wasn’t actually expecting the refund.

This isn’t to say it was an easy process. Their customer service is done completely online, which meant several confusing emails back and forth with a different customer service rep assisting me in each email.

I followed all of their instructions and sent an email with all of the required information (my name, address, order number, item numbers, and whether I wanted a refund or replacement). Two days later, I received a reply that said, “Thanks for your request. Now just send us your name, address, order number, item number, and whether you want a refund or replacement.” What?

So I sent the information again by copying the original email and saying, politely, “Um, I already sent that information to you.” I don’t understand how they didn’t see it. The required information was the ONLY text in my email. It was very odd.

Two days later I received a reply from a different person that said, “Thanks for sending the information. Here are the instructions for receiving your replacement cartridges.” They attached a shipping label to the email. Postage would be paid, which is nice. But the name and order number on the shipping label they sent me was incorrect. I also clearly told them I wanted a refund, not a replacement. Twice. Sigh.

I responded again telling them that I didn’t want a replacement, I wanted a refund. I also told them the return address and order number on the shipping label provided were incorrect.

The customer service rep who responded this time actually read through all of the emails before replying. She was very apologetic, and acknowledged that the situation had been handled poorly. She assured me that the return for my order number (the wrong order number) had been changed from a replacement to a refund.

I had to email them again about the incorrect shipping label.

Finally, about two weeks after I sent the original refund request, I received the correct shipping label with my name, address, and order number marked for a return. I boxed up the cartridges and taped the shipping label onto the box.

The process would have been simple if they had gotten my information right the first time. Honestly, the most complicated part was just dealing with 10 different customer service people who clearly had no idea what was going on.

When I sent the cartridges back, I paid 75 cents for a delivery confirmation. I wasn’t taking any chances on not receiving my $60 refund due to a “lost package.”

About 10 days later, the refund was credited to my account.

I’m glad that I received my refund. Honestly, I didn’t think I would. However, I will never buy ink cartridges from 123InkJets again, not only because the cartridges didn’t work, but also because their customer service is horrible. I eventually received my refund, but it was nowhere near as simple as they claim it is on the website.

Maybe I’m being paranoid, but I always get the sense from companies with this kind of return process that they’re trying to wear the customer down. If they can make the return process complicated enough, maybe the customer will give up before they receive the refund.

In the future, I’ll pay a little extra to get my ink cartridges from a reputable dealer. I don’t know if the problem was that my printer doesn’t like refurbished cartridges or if the cartridges they sent me were defective. Either way, it’s worth it to me to pay a little extra for ink cartridges that I know will work.

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We’ve come a long way

Tony and I had a lovely time yesterday celebrating his birthday. We slept in, enjoyed some coffee cake for breakfast (something he loves, but I never let him buy), and then headed out to enjoy the beautiful weather.

He received some cash from his parents to buy himself a gift, so he wanted to browse the bookstore. We ended up at the mall where we browsed Barnes and Noble, Banana Republic, and the closeout sale at Linens n Things, among other stores.

This type of browsing used to be a typical Saturday for us. Except three years ago, we would have ended the day with a car loaded up with shopping bags.

Though we debated whether we should buy something at each and every store we browsed, we didn’t buy anything yesterday. It wasn’t until we were in the car on our way home that we realized that we almost spent money in every store we visited.

I really wanted some framed artwork at Linens n Things on sale for 30% off (final price would have been $30). Tony wanted to buy a collection of short stories at Barnes and Noble for airport reading ($15). I’ve been looking for a deal on some khaki pants. I found a pair of brown plaid dress pants on the clearance rack at Banana Republic. They weren’t really what I was looking for, but everything in the store was 30% off the lowest ticket price ($30. Yeah, that’s with 30% off the clearance price. Why is Banana Republic so expensive?!)

Instead of impulsively purchasing, we discussed each item.

Sure, the artwork was a great deal and we’d been looking for something just like it to hang in the kitchen, but we’d already reached our shopping budget for the month. The final verdict? We’ll head back to Linens n Things in two weeks. If the artwork is still there and we still want it, we’ll work that $30 into our budget.

I told Tony he should buy the book if he wanted it. After all, it was a birthday gift from his parents. Ultimately, he decided he’d rather order the book on Amazon for less and wait a little while for shipping.

As for the pants, I’ve been shopping around for a pair of khakis to wear to work in the cooler months. I have plenty of dress pants from my last job that I rarely wear because my office is casual. I’m looking for a comfortable pair of business casual khakis. While the pants at Banana were really nice and on double sale, I decided against them because they weren’t what I was looking for. They were too dressy. Buying them wouldn’t have satisfied my need for casual khaki pants, so I’m going to continue looking for the right pair at the right price. That was tough, though. I shouldn’t have tried them on.

I also stopped in at Victoria’s Secret where I used a coupon for a free pair of underwear (no purchase necessary)!

In the past I might have gauged the success of a shopping trip based on how much we saved. If we had bought everything we wanted yesterday we would have “saved” $60. The problem with that is you’re not really saving anything if you’re spending money on things you don’t need. Even with the discounts, we would have spent $75 that we didn’t need to spend. Now I judge our success by our ability to avoid spending money on unnecessary items and get a good deal on the necessities.

Oh, and we won’t be going back to the mall any time soon. The temptation to spend is just too great. :)

Be familiar with what your insurance covers, and make sure your doctor is, too

About a month ago, my husband and I both went to the dentist for routine exams and cleanings. Because we’d been uninsured for a year, it was our first visit in about that long. It was also our first visit to a new dentist, so they did a full round of x-rays in addition to the cleaning and exam.

No cavities or problems for either of us (woo hoo!), and routine preventative care is fully covered by my insurance, so we left that day with no bill. Or so we thought.

Two weeks later, I received a statement of benefits that said we’d been denied coverage for $14 of each of our claims.

When I called to ask about it, I was informed that my dentist took three of a certain type of x-ray. My insurance only covers two within a 12-month period. My dentist hadn’t checked to see what was covered, and I didn’t know, so I let them take the x-ray that may or may not have been necessary. Because x-rays are considered “preventative care,” extra ones are not even covered by the 80/20 part of my policy. For preventative care, it’s all or nothing. We’re responsible for 100% of any preventative care that isn’t covered.

Luckily, it was only a $14 x-ray. So our total out of pocket for both of us will be $28. Without insurance, we would have paid over $500 for our exams, cleanings, and x-rays. If you ask me, $28 for healthy smiles is a bargain.

This experience made me think, though: what if the uncovered procedure had been something more expensive? I had no idea what my insurance actually covered as “preventative care.”

I assumed that my entire visit would be considered “preventative care,” but I didn’t know enough about my policy to ask my dentist questions. I certainly didn’t know enough to say, “My insurance only covers two x-rays, so if the third isn’t absolutely necessary, I’d really rather skip it.” I don’t know if dentists take kindly to this kind of request, but I’d be comfortable asking if I had known it was necessary.

We already made appointments for our second cleanings and exams of the year six months from now, so I decided to check with my insurance company to make sure it will be covered. I didn’t want to be stuck with 100% of the cost of our second cleanings/exams if my insurance only covers one cleaning for each of us per year. Turns out we’re each allowed two cleanings and exams per year, so we’re fine.

What did I learn from this? Though I’ve always checked my insurance policies for general information (i.e. do they cover 100% for preventative care? What percentage of other procedures and prescriptions will they cover?), it’s also important to look at the minute details that I might otherwise ignore, such as exactly how many x-rays they cover and what’s considered “preventative care.”

Not only did I not know that my insurance only covered two of that particular type of x-ray, I had no idea that they were taking three of them. In the future, I’ll be prepared when I show up for doctor or dentist appointments. I’m going to become familiar with the little details of my policy, and I’ll begin the appointment by politely requesting to be informed of each procedure they’re going to perform. If I’m educated about what they’re doing, what’s covered by my insurance and what’s not, I’ll be able to make educated decisions about whether I want to go through with the procedures or not.

Obviously, if the doctor deems the procedure medically necessary or if it’s an emergency, then I won’t be crunching numbers in my head. Our health comes before money. But if it’s just an extra x-ray and the doctor says there’s no harm in skipping it, I might want to pass.

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Wow … calling the cable company and asking for a lower rate actually works

We pay a pretty ridiculously high cable/Internet bill. Trust me, I suffer from frugal guilt over paying $100+ a month for cable and Internet. But we’ve made room for it in our budget, we’re still sending a good amount of money to debt and savings, and I like having cable TV. But I digress.

Last month I was pretty ticked off when I received my bill. It had increased from an already ridiculous $111 to $123 a month. I called my cable company to figure out the problem. After 20 minutes on hold with a customer service representative who couldn’t figure out the problem, I had to give up. I was at work and didn’t have the time to deal with it. He told me he’d continue looking for the problem and make note of it in my file in case I called back when I had more time. Due to my prior experiences with cable companies, I didn’t really believe him.

When I got home, I found a asterisk with some fine print on my statement. Apparently, my 12-month promo period had ended, so my rate went up. I was pretty irritated with the whole thing. The way I see it, they shouldn’t punish loyal customers by periodically raising their rates, especially when I know that a new customer with the same services as me is paying less. But I figured, I’m in no position to complain about the high cost of a pretty frivolous luxury. So my husband and I talked it over, looked at our budget, and decided that we were willing to pay the extra $11 a month for cable and Internet. We’re weak.

Well, this morning, when I sat down to get some bills out of the way, I was shocked to see that my cable bill for this month is only $60. Not only were my current charges $93, but a $30 credit had been applied to my account. Huh? I was confused, and I couldn’t believe that the cable company would just lower my rate without an irate phone call.

I called to get to the bottom of it. According to the customer service rep I spoke with, the cable company had decided that I qualify for another promo rate. One that’s even lower than the previous one. The $30 credit was applied to my account because I paid the full $123 balance on my statement after they’d already adjusted my monthly rate. In the future, I’ll pay $93 a month for the same cable package I have now. My total savings over the next 12 months will be $360.

Um. I don’t really get it. Don’t get me wrong, I’m happy about it. I just think it’s so odd that they would increase my rate by $11 at the end of the promo period, and then lower it $30 just because of one confused phone call that I didn’t even follow up on.

I’m not complaining. Just trying to wrap my mind around the fact that the cable company just provided me with some pretty great customer service. I guess there’s a first time for everything.

You can’t be afraid to ask for a better rate, even if you think there’s no way they’ll give it to you. We’ll be able to put an extra $360 into savings this year all thanks to a 20-minute phone call.

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Sometimes saving money can cost you money

Update: Um. I just replaced the ink cartridges at Costco. I paid $50 for two black cartridges and a color. They’re slightly smaller, but $10 cheaper than what I paid for the ones that didn’t work. Doh. Now I really feel stupid. But the good news is my printer is working fine with the new cartridges. Whew. Now I just have to fight with 123InkJets to get my refund …

In June, our printer ran out of ink for the first time. Since Tony is a grad student and teacher, he does quite a bit of printing, and he pays 8 cents a page on campus. Obviously, it’s cheaper for him to print at home, so we needed to replace the cartridges as quickly as possible.

Because ink jet cartridges cost somewhere between an arm and a leg and your firstborn, I decided to go through 123InkJets, which sells remanufactured printer cartridges. I was also interested in the green aspect of cartridge recycling. I had a MyPoints offer that earned me 10% off my order and 350 points. My total for two black cartridges and a color one was $60 with free shipping. I thought it was a steal.

I was a little nervous because I’d read conflicting reports about remanufactured ink cartridges online, but it seemed like the reviews were 50/50. Many people were happy with their experiences and convinced that the warnings about remanufactured ink cartridges were part of a grand conspiracy by printer companies to rip off the consumer.

When reading reviews, I usually follow the mantra that the majority of reviews are written by unhappy customers. Unless the company has somehow gone WAY above and beyond the call of duty, satisfied customers generally don’t bother to write reviews. Since there were a number of positive reviews, I decided to go for it.

Sigh.

About a month later, the first cartridge stopped working. The error message says, “Cannot recognize cartridge.” It won’t let me do anything. It won’t print, clean the nozzles, or do anything beyond a frustrating beep and a flashing “alarm” light when I press any buttons.

I thought maybe it was out of ink, which was disappointing since I’d used it for such a short time, but I figured I’d gotten what I paid for. I changed the cartridges. The brand new one doesn’t work, either.

After over a week of troubleshooting, attempting to make it work, and coming thisclose to taking a baseball bat to the thing “Office Space”-style, I’ve given up. I contacted 123InkJets for a refund, but the biggest customer complaint seems to be poor customer service when it comes to refund requests. My chances at actually getting a refund are slim to none.

The worst part? Costco currently sells brand new ink cartridges for about $5 more than what I paid online for the defective remanufactured ones. They’re a little smaller, but since they probably work, it’s a better deal.

Now I’m afraid the remanufactured cartridge has somehow damaged my printer and voided my manufacturer warranty. I can chalk the $60 for the printer cartridges up to a stupid mistake and file it under “live and learn,” but I’ll be pretty depressed if I’ve broken my printer, too.

The moral of the story: if it seems too good to be true, it probably is. Sometimes it’s not worth it to save $5.

Has anyone else had a bad experience with remanufactured cartridges? Is my printer damaged?!

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