Comments on: How do you handle unsatisfactory service?

By: margot

margot — Fri, 20 Aug 2010 03:46:53 +0000

Be sure to also post a review on Yelp and any other relevant site. I would hate for others to do business with this place. I know that I rely on Yelp when choosing a vet, and it’s always so helpful to find honest reviews.

By: In which it metaphorically hits the fan

In which it metaphorically hits the fan — Wed, 11 Aug 2010 18:49:41 +0000

[…] Karen on August 11, 2010 Remember a couple weeks ago when I wrote about my bad vet experience? I decided the best way to handle it was to share my experiences on an online reviews forum, find a […]

By: Susieq

Susieq — Tue, 03 Aug 2010 19:54:16 +0000

I would consider this a lesson learned. Let as many people know that you can about your experience so other people won’t have to go through what you did.

By: M

Mon, 02 Aug 2010 14:14:25 +0000

Sound horrible. But now at least you have good information. This is not the vet for you. Write them a letter — (that’s harder to refute than a phone call) describe your experience and tell them you exactly what you want them to do to make amends. Be as “neutral” in your description as possible. Just the facts maa’m. Stay away from being accusatory. I had a similar experience with another home service and wrote them a letter and they were fantastic in the way they handled it. People make mistakes, people have off days — but it is in the way they rectify it that makes the difference. This may still not be the vet for you, but at least you won’t feel so taken advantage of.

By: Mrs. Money

Mrs. Money — Sat, 31 Jul 2010 14:59:44 +0000

I think you did the right thing by posting a review on google. I would call the office back and tell them that after you thought about it more, you were very unsatisfied with their service. Maybe you could suggest that to satisfy you as a customer, the least they could do is write the prescription for the heartworm meds.

By: Karen

Karen — Sat, 31 Jul 2010 02:56:40 +0000

I posted a really negative review on Google. I don’t normally do that sort of thing, but I was really upset about this experience!

By: Kacie

Kacie — Sat, 31 Jul 2010 02:44:58 +0000

I think I’d print this off and mail it to them, or email it to them or something. They should know just how unhappy you were with the services. And see what happens — and if nothing, then you should post a detailed review online somewhere so other future customers will see it.